We take a holistic view and can work with our customer
on any piece of their communications puzzle.
A defining characteristic of CSM Texas in Austin and ShoreTel is our ability to assist our customers with the entire lifecycle of their systems. Rather than a piece by piece approach, we take a holistic view and can work with our customer on any piece of their communications puzzle. A key piece to this approach is the Managed Services contract, which ensures the holder many benefits over a pay as you go customer. A few of these include:
• Premium, “front of the line” service calls
• 2 hour emergency response time
• Software upgrades (ShoreTel)
• Free service calls
• Free remote moves, adds, and changes
With CSM Texas assisting you with your communication needs, we are truly a partner. Trained and certified staff are able to handle cable work, network analysis, carrier contracts and diagnosis, and anything else that might come up in the lifecycle of your equipment. Contact our Customer Care Department for more information 512-524-9389
